Customer service management

CRM system is needed to increase sales, to improve customer service through storing information about subscribers and the history of relations with them, optimization of business processes of interaction with subscribers, and subsequent analysis of the results.

Benefit:

The customer receives:

  • A single customer profile information
  • Support of  various channels of interaction with the customer
  • Flexible tools for import of customer data and services from external systems (billing systems)
  • Flexible adjustment mechanism for registering and processing complaints
  • Built-in tools of business process management (BPM)
  • Tools for customer contact
  • The presence of a unified database of products and services provided by
  • Increase of the percentage of loyal customers

Functionality:

  • Manage clients and their products
  • Manage customer segmentation
  • Manage contacts
  • Management of interaction with customers
  • Manage applications for connection services
  • Manage sms and email-newsletters
  • Tools integration with external systems: data sources
  • Business Process Configurator
  • Generate reports

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Contact us

Ukraine

Kyiv, 04050
Glubochitskaya 40x,
+380 68 456 03 92

USA

San Francisco, 94111
100 Pine St
+1 650 772 41 07

Korea

Seoul, 03159
33 Jong-ro, Jongno-gu
+1 650 772 41 07

Kazakhstan

Almaty, 50010
Blvd. Bukhar Zhyrau 33
+380 68 456 03 92