Self-Care Portal

Self Care portal allows customers to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise.

Benefit:

The customer receives:

  • Reduced costs. Enabling self-service support eliminates a call or email to a live agent, along with the associated labor costs
  • Reduced Ticket Volume. On 26% of customer service requests are reduced from implementing self-service technologies.
  • Increased Agent Efficiency. Because self-service support keeps repetitive customer questions from ever reaching email or the phone lines, it allows agents to have better productivity.

Functionality:

  • Authorization user portal
  • Editing email and mobile. phone verification
  • Restoring password and contract number to the personal account
  • Changing the basic service
  • Getting information on the user and the contract
  • Managing contacts on a contract
  • Changing User Passwords
  • Manage settings notification
  • User Service management
  • Working with financial information
  • Working with user queries
  • Getting information about the technical condition of the user equipment
  • Obtaining information on tariffs and packages
  • Mobile IOS/Android client self-service portal

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Contact us

Ukraine

Kyiv, 04050
Glubochitskaya 40x,
+380 68 456 03 92

USA

Vine Cir, 5310
Rocklin, CA 95765
+1 650 772 41 07

Korea

Seoul, 03159
33 Jong-ro, Jongno-gu
+1 650 772 41 07

Kazakhstan

Almaty, 50010
Blvd. Bukhar Zhyrau 33
+380 68 456 03 92