Customer Service Management

CRM system is needed to increase sales, to improve customer service through storing information about subscribers and the history of relations with them, optimization of business processes of interaction with subscribers, and subsequent analysis of the results.

Benefits

A single customer profile information
Support of various channels of interaction with the customer
Flexible tools for import of customer data and services from external systems (billing systems)
Flexible adjustment mechanism for registering and processing complaints
Built-in tools of business process management (BPM)
Tools for customer contact
The presence of a unified database of products and services provided by
Increase of the percentage of loyal customers

Functionality

Manage clients and their products
Manage customer segmentation
Manage contacts
Management of interaction with customers
Manage applications for connection services

Manage sms and email-newsletters
Tools integration with external systems: data sources
Business Process Configurator
Generate reports

Business Support System

Clients need to achieve the highest levels of adaptability, speed and efficiency to address the challenges of digital transformation. SourceX BSS portfolio streamlines technology, processes and organizations to consolidate and evolve operator BSS and enable new business models. With the Customer Experience Management capabilities of SourceX we enable you to provide a better experience for your customers with self-service, higher service quality, reduction of request handling time.