SourceX Self-Care Portal helps to drive infrastructure consolidation by moving to a single self-care platform, which reduces operators’ investment in Capex and Opex. It helps to provide immediate customer experience and satisfaction without any delays.
Give subscribers more options to take care of their accounts by providing them with an interactive portal on their smartphone. Subscribers can change rate plans, edit personal information, add new services, and take care of almost every concern, without ever talking to a customer care rep.
SourceX Self-Care Components
Site – the Company’s public website, accessible to all customers. Contains general information intended for a wide range of visitors. Provides an authorization mechanism to go to the gated portal zone.
Cockpit – subscriber’s office – a section for the Company’s subscribers (available after authorization).
Bus – portal section for business clients of the Company. Contains information oriented to the business segment.
World – Portal section for the Corporate segment of the company. Contains official information, press releases, etc.
Mobile-rs – is a rest-service that implements the API for the operation of mobile devices.
Search-rs is a rest-service that implements a global search for information on the portal.
Admin – admin panel for managing the portal.
Detailed visualization and management of contracts & services per line of service.
Post-sale operations (service management, contract status, support, ticketing and more).
Hierarchical view of customer (customer centric view).
New order creation.
Tracking in the context of the client and line of service.
Up-sale/ order modifications.
Support and ticketing.
Full integration into existing legacy systems.
Enable subscribers to view personal data, billing, and account information, plus manage their account 24/7.
Manage sms and email-newsletters.
Mobile application (Android, iOS).
Business Support System
Clients need to achieve the highest levels of adaptability, speed and efficiency to address the challenges of digital transformation. SourceX BSS portfolio streamlines technology, processes and organizations to consolidate and evolve operator BSS and enable new business models. With the Customer Experience Management capabilities of SourceX we enable you to provide a better experience for your customers with self-service, higher service quality, reduction of request handling time.