The system is intended for companies that provide telecoms services and that are interested in raising the efficiency with which they handle customer complaints related to problems that arise in connection with these services. The system’s intended users are first-line support operators who receive customer complaints and carry out a preliminary analysis of the problem, and also second-line experts who carry out the specific technical tasks of localizing the issue and solving it.
Order management system / user’s orders, which allows you to automate complex business processes
An example of the development of the billing system for Telco. Billing System is the heart of any telecommunication company, and we made this heart beat. Billing System has been developed in order to solve typical tasks of telecommunication companies: accounting, charging, service fulfillment and collection. And, as a result, to satisfy your customers and to make a good business. Billing System is the convergent multiservice enterprise level high load billing system for internet service providers and TV providers.
CRM system is needed to increase sales, to improve customer service through storing information about subscribers and the history of relations with them, optimization of business processes of interaction with subscribers, and subsequent analysis of the results.
SourceX Self-Care Portal helps to drive infrastructure consolidation by moving to a single self-care platform, which reduces operators’ investment in Capex and Opex. It helps to provide immediate customer experience and satisfaction without any delays.
SourceX BigData Solution approach to high defined use cases, big data technology solutions and data management tools to meet the complex demands. Applicable to deliver on-demand data sets from Hadoop, Spark, GreenPlum Database including governed self-service analytics for large production user bases.